Skip to main content
If you notice that credits were deducted from your account but you don’t see a completed video on your main page, the video may have actually completed successfully and moved to your Library.

​
Check your Library

Before recreating the video, check your Library to see if your video appears there. Sometimes the main page will reset after video generation — especially if you step away or close the tab — but the completed video will be available in your history. If you still don’t see your video in the Library, please contact support with:
  • A screenshot of your Library
  • A general timestamp for when you created the video
This helps us investigate further and resolve the issue.