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Console logs and HAR files help the Hedra team see errors we can’t reproduce and diagnose problems quickly.
  • Console Logs — A record of what your browser is reporting behind the scenes (errors, warnings, etc.)
  • HAR File — A timeline of all the network requests your browser made while the issue happened

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Before You Start

  • Close other tabs that aren’t needed to reduce noise
  • Reproduce the problem only after you’ve opened the tools below so we capture everything
  • These files only show what happened in the tab you’re recording

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Collecting Console Logs

  1. Open the page where the problem occurs
  2. Press Cmd + Option + J (Mac) or Ctrl + Shift + J (Windows/Linux) to open Developer Tools directly to the Console tab
  3. In the Console, click the gear icon and ensure “Preserve log” is checked
  4. Reproduce the issue — watch for red error messages or warnings
  5. Right-click inside the console output and choose “Save as…”
  6. Save the file as console-log.txt
  7. Attach and send that file in your support ticket
If you can’t see “Save as…”, select all text (Cmd/Ctrl + A), then copy and paste it into a text file.
  1. Open the problem page
  2. Press Cmd + Option + K (Mac) or Ctrl + Shift + K (Windows/Linux) to open the Web Console
  3. Click the Settings icon, check “Persist Logs”
  4. Reproduce the issue
  5. Click the hamburger menu in the console (upper right) and select Export visible messages to file…
  6. Save as console-log.txt and send it to us
  1. Go to Safari > Settings (or Preferences) > Advanced
  2. Check “Show Develop menu in menu bar”
  3. Open the problem page
  4. Press Cmd + Option + C to open the Console
  5. Reproduce the issue
  6. Click inside the console, press Cmd + A to select all, then Cmd + C to copy
  7. Paste into a text file and save as console-log.txt

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Capturing a HAR File

  1. Open the page where the problem occurs
  2. Press Cmd + Option + I (Mac) or Ctrl + Shift + I (Windows/Linux) to open Developer Tools
  3. Click the Network tab
  4. Make sure “Preserve log” is checked
  5. Clear any existing entries (click the clear icon)
  6. Reproduce the issue completely
  7. Right-click anywhere in the list and select “Save all as HAR with content”
  8. Save the file as network-log.har
  1. Open the problem page
  2. Press Cmd + Option + E (Mac) or Ctrl + Shift + E (Windows/Linux) to open the Network Monitor
  3. Ensure “Persist Logs” is enabled in settings
  4. Clear the log if needed
  5. Reproduce the issue
  6. Click the gear icon and select Save All As HAR
  7. Save the file as network-log.har
  1. Make sure the Develop menu is enabled (see Safari steps above)
  2. Press Cmd + Option + I to open Web Inspector
  3. Go to the Network tab
  4. Reload or reproduce the issue
  5. Click the Export HAR icon (down arrow) in the Network tab toolbar
  6. Save the file as network-log.har

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Sending the Files

Attach the required files (console-log.txt and/or network-log.har) to your support ticket with Hedra. Include a quick note describing what you were doing when the issue happened.
HAR files can include request URLs and form data you entered on the captured page. If there’s anything sensitive, let the support team know — they can guide you on redacting it or send a secure upload link.

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Quick Reference

  • Console Logs: Open dev tools > Console > Reproduce > Save/Copy > Send
  • HAR File: Open dev tools > Network > Preserve log > Reproduce > Save as HAR > Send