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When troubleshooting issues with Hedra support, you may be asked to provide diagnostic files. This guide explains how to collect them.

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What These Files Are

A record of what your browser is reporting behind the scenes (errors, warnings, etc.)
A timeline of all the network requests your browser made while the issue occurred

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Before You Start

  1. Close unnecessary browser tabs
  2. Open developer tools before reproducing the problem
  3. This ensures complete information is captured

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Collecting Console Logs

1

Open Console

Press Cmd + Option + J (Mac) or Ctrl + Shift + J (Windows/Linux)
2

Enable Preserve Log

Click the gear icon and enable “Preserve log”
3

Reproduce the Issue

Perform the actions that cause the problem
4

Save the Log

Right-click in the console and select “Save as” to export as a text file

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Capturing HAR Files

1

Open Network Tab

In developer tools, switch to the Network tab
2

Enable Log Preservation

Enable “Preserve log” or similar option
3

Clear Existing Entries

Clear any existing network entries
4

Reproduce the Issue

Perform the actions that cause the problem
5

Export as HAR

Right-click on the network list and select “Save all as HAR with content”

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Submitting to Support

HAR files may contain sensitive data such as cookies, session tokens, or personal information. Review the file and redact any sensitive information before sending.
When submitting your files:
  1. Attach both the console log and HAR file to your support ticket
  2. Include a description of what you were trying to do
  3. Note the approximate time the issue occurred