”Authentication Required” Message
If you’re seeing an “Authentication Required” message, it typically means you’ve been logged out.Common Causes
- System maintenance
- Prolonged inactivity
- Security protocol modifications
- Session expiration
How to Fix
1
Log Out
Log out of your Hedra account completely.
2
Log Back In
Log back into your account with your credentials.
This simple logout/login process resolves the issue in most cases. Periodic re-authentication serves to protect your account security.
Still Having Issues?
If logging out and back in doesn’t resolve the problem:- Clear your browser cache and cookies
- Try a different browser
- Check if Hedra is experiencing any service issues
- Contact support if the problem persists